Operations admin assistant role

The Role Purpose and Goals Revenue protection Compliance ownership Audit readiness Core Responsibilities EVV Payroll & timesheets Compliance files Medical records & physician orders Administrative compliance (incl. unemployment support) EVV Management Daily monitoring Exception resolution Compliance thresholds (≥98%) Payroll & Timesheets Weekly audits EVV-to-schedule matching Error prevention before payroll Compliance & File Management Caregiver and client files Expiration tracking Audit prep Medical Records & Fax Handling Physician orders Medical notes Follow-up tracking Role Boundaries (Critical) No phones No intakes No scheduling No clinical work KPIs Clear performance expectations Communication & Escalation When to escalate Who to communicate with Weekly check-ins Why This Role Matters Medicaid protection Reduced owner stress Scalability and sellability